An Example Of What You Don't Want To See From Your Ecommerce Provider

Sunday, August 18, 2013

An Example Of What You Don't Want To See From Your Ecommerce Provider

I won't publicly name my eCommerce provider but here is how you can find out who they are:

They force me to put a link at the bottom of my page that goes directly back to them. You can find that link on the bottom of the page here.

I am not able to remove this link (it just comes back when you remove it from the template) unless I pay them an additional $25 per month.

I wasn't able to remove the link but I did change the link text from their name to "Thank You For Visiting".

Keep in mind. I'm not a basic customer. (Which shouldn't matter anyway.) I am on one of their higher paid plans, but they still won't allow me to remove the link.

Another Example :

I asked tech support something like this:

I notice that many of your competitors are integrated with Amazon payments, when will we see this feature:

There answer started with: Currently we do not have information on when/if we are integrating with Amazon Payments.

Of course, they went on to apologize, but I can tell you that this is typical of the support you can expect from them.

These are examples of things you should look out for when choosing an Ecommere provider.