My Experience Cancelling An Adobe Creative Cloud Subscription

Cancelling My Adobe Creative Cloud Subscription Took A While and Incurred A Cancellation Fee

Update:  Unbelievable, I just got a call from Adobe on my subscription.  They claim that my monthly subscription is actually a yearly one and claim that I need to pay them for the rest of the year that I didn't use.   September 5th 2013

  

Wow, what an experience with Adobe.  I've had a dream weaver single app creative cloud subscription for over 2 years now.   I hardly use it and it Sshows up as a $20 + charge every month on my credit card.

I thought I would cancel it.

First I had to login to my adobe account.  No place to cancel there.   Then I logged into my cloud account.  I couldn't find a place to cancel there either.  (found out later there is no way to do it, except to call customer support). 

Next, I called customer support.   I got an automated system that had no prompt for cancellation whatsoever.

I took my best guest and chose support for 'digital something or other... '

Then,  there was no live agent and apparently, they don't intend to send you to one.

Instead, I had to input my phone number and the automated voice told me I would need to wait 4-6 minutes for a return call.

Received said call (not sure how long the wait was, not overly long).

 The automated system told me that when "my name" is on the phone, please press "1".    I pressed "1".   Waited for an agent to come on the line.

The agent had an Indian accent.   It took over 20 minutes from that point to cancel my subscription.   I was asked some pretty irrelevant questions such as, "Could you check your bill to see if you have been charged 20.64 for your subscription".

 After all that, I was told there would be a 4.75 cent cancellation fee!     

That was my experience cancelling an adobe creative cloud subscription that persisted for over 2 years.

You cannot, apparently at this time, cancel any other way than by telephone.  You can see that it was difficult to do so.

I won't speculate on whether this level of difficulty was intentional or not.  You can decide for yourself.

I will definitely think twice about getting another creative cloud subscription.

Any thoughts?   


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Update, there is more to this story, you can read it here: 

http://blog.toothygrinsstore.com/2013/09/update-to-adobe-billing-practices.html 

http://blog.toothygrinsstore.com/2013/09/update-to-adobe-billing-problems.html

and more here:



Sincerely,

David Snape