What To Do.
Did your HydroFloss slow down overnight or was it gradual, over time?
If it was overnight, it may be just a matter of cleaning the area between the reservoir and the base. I would definitely try that first. Reseating the reservoir may make a big difference.
If the slowness happened over time, and got progressively worse over time, you might want to try a new pump. (video instruction on installation on that page)
Preventive
Be sure to run 1/4 cup of white vinegar through your HydroFloss once-per-month and twice if you have 'hard water'. This will help to keep the machine clean over time.
When to get a new machine
As a general rule of thumb, if your machine is over 3 years old and needs a part, I suggest considering a new HydroFloss.
If you insist on getting parts, you can find all the parts we have here. (be aware, there is a page 2 on the parts, many people miss that second page).
I hope that helps.
David for ToothyGrinsStore
1-888-586-6849
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