Thursday, January 17, 2013

Customer Satisfaction Is Key



It gives me great delight to be recognized by our customers.  It is a real satisfaction that is hard to beat!    Consistently delivering great customer satisfaction experiences is very important.

 I thought I would share this customer's review with you:

"The Purchase was a christmas gift for my son and was recommended by my dentist.  

I would, however, give your timely and perofessional service a 10 star rating.  I was beyond pleased with the immediate acknowledgement of the order and the seift delivery time, epecially given the time in which it was ordered.  

My son was also pleased with the timely manner in which it was delivered and he, along with me, will not hesitate to refer people to your product and site for their orders. 

Thank you for putting the service in customer service.  This has become a rarity these days and those who provide it are at the top of my goto list."  

Great Review

I love the idea of being at the top of a customer's 'go to' list.  Wouldn't you? 

I try to be available to our customers, I try to answer their questions and I try to help them as far as I am able.   Not every customer walks away satisfied.  I have had a couple of unhappy customers - that's for sure.

However, it seems to me that we have far more happy customers than unhappy ones.   I do try.  And in the end, that is what I can do.   I can try to make a difference in this world.

Perhaps not everyone will walk away happy, but if most do, then the positive outweighs any negatives.

Let's be honest, the most anyone can do is their best.    I try to deliver a customer experience that is above average.    At the end of the day,  customers are the lifeblood of any business.

This is the product that this customer purchased.  

We are not perfect, and we will make mistakes, and some things are beyond control.  But we do try and, in the end, many people will see if you are trying.  I believe that most will respect that effort.  


Sincerely,


ToothyGrinsStore.com
1-888-586-6849

PS:  A great companion to this product is the free guide:  How To Stop Gum Disease In 4 Easy Steps   (Free with an email adress)

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