Question:
Hi David,
Just wondering if you could help me.I purchased the hydro floss with great difficulty to Australia.The first time I used it /it just sparked and doesn’t work anymore.I would like to purchase another one from you/but am concerned it will happen again/any suggestions as to what went wrong and if there are any distributors here/apparently we used to have it but no longer do
Answer:
Yes, I can tell you exactly what went wrong. You very likely plugged an appliance made for 110V volt system (north america) into a 220V system. (Australia and Europe)
That's why it instantly died. It essentially fried the electrical and motor in the HydroFloss
Next time, you will want to use a converter (step down transformer)
This is the transformer I have used with great success in Europe :
If you would like to get a new HydroFloss, you can find one here:
*If you would like to inquire about having a HydroFloss shipped to Europe or Australia, please use the phone number at the top of the screen or use this contact page.
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