Showing posts with label customer help. Show all posts
Showing posts with label customer help. Show all posts

Friday, July 19, 2013

Customer Develops an Understanding

What do I do here at Toothy Grins Store?

Yesterday a customer was very kind to say that something about my website spoke out to her.  Then when she called me, she felt even more strongly that there was a certain level of 'integrity' (or something like that) that is hard to find.

What's unique about me and Toothy Grins Store?   I have an unusual set of experiences and knowledge based on personal experience and conversations with hundreds of customers and quite a few dental professionals.

I wrote a book on gum disease.

All of the above adds up to a unique understanding based on learning, understanding, questioniong and hearing about the experiences of others plus my own personal experiences.

I mean this in the most gentle, nicest way possible: Most people are relatively ignorant about their own dental health.   When confronted with a situation it is difficult for the person to know which way to turn or what to do.

If you have a problem in this area, you should definitely be under the care and guidance of your dentist or periodontist.  They can provide you with the advice, diagnosis and treatment that you need.

But, I can talk about this topic.  And that is what I do, I simply talk about it.  Somehow, people appreciate and like that. 

It's no secret that I talk about the Hydro Floss a lot.   Why?  Because from talking to so many people, I have found that it provides the greatest benefits to the greatest number of people when it is used properly.

I also know that people can learn a lot from my book: What You Should Know About Gum Disease. 
There is more there than just recommending one product. 

You see, there is a difference between learning about tools and techniques and having an understanding.  It's not just about the mechanics, the tools or the methods.  Understanding the underlying principles can make a big difference and put one's mind at ease.


PS:  Get your free guides on fighting gum disease and stopping bad breath

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Tuesday, January 8, 2013

Handling Multiple Shipping Addresses

The Problem

Our store software which is on a third party platform has some limitations.  One of them is that it is unable to accept multiple shipping addresses.    That's bad news both for customers and for us.   It could be a real limitation.

Yesterday, we had a gentleman order 5 Hydro Floss Machines.  He wanted them sent to 5 different addresses.   The Hydro Floss is an excellent machine and when people understand what it can do, they naturally want to give them to their friends and relatives.

So, how did we handle this problem?   We simply added each separate address into the note section of the order form.  Problem solved.

It Would Be Better

I have to admit that it perplexes me that our software provider has not rectified this situation.  I often get the feeling that they don't think from the customer's perspective.  It seems ludicrous to NOT allow the customer to enter multiple shipping addresses.

However, that is one of the problems of being an eCommerce store owner, you have to accept the limitations of the platform you are on.    At the same time, I know they have the resources and the ability to do better.   As I said before, I am perplexed that they are not 'up to speed' on this issue!


The Key Point

The key point is that regardless of what situations we face, we are dedicated to helping our customers have an easy and smooth experience with us.  The man was very happy that I solved his 'problem'.   I just want to let customers know that we do our best.  We are not perfect, but we really try!


PS:  We also have a line of high quality products for fighting bad breath.

Coupons - How To Use Them At Toothy Grins Store